Certification Course

In Customer Care Executive

Immerse yourself in this Course in Mobile Repairing Technology, where technical expertise meets essential soft skills. From mastering mobile repair levels and understanding SIM card issues to refining customer interaction, negotiation, and teamwork, this course offers a comprehensive learning experience. Additionally, gain proficiency in computer basics, document creation, and financial literacy through the Smart Computer Course. Elevate your mobile repairing prowess while developing vital interpersonal and technical skills for a successful career.

The 60 Hours course consists of :

Effective Soft Skill Training         

  • Technical Language and Market Language
  • Customer Interaction
  • Respectfulness
  • Negotiation
  • Market Research
  • Decision Making
  • Team Work
  • Empathic Listening Power
  • Business Ethics and Dealing with Customers

Smart Computer Course

  • Computer Introduction
  • Basic Application of Computers
  • Computer parts Information
  • Computer parts Connection
  • Document Creation
  • Text Formatting
  • File Printing
  • Working on Excel
  • Financial Literacy

Technical Guidance

  • Repairing Level 0 to Level 4 Information
  • Sim Card Related Issue
  • How does a Mobile Phones work?
  • GSM and CDMA Generation
  • 2G,3G,4G,5G`
  • Sim Card and IMEI
  • Bluetooth, Wi-Fi, Infrared, NFC
  • Settings Related Issues
  • Application Related Issue
  • Data Backup and Recovery
  • Smart Connections
  • Advantages and Disadvantages of a Mobile Phone